This Privacy Policy describes how Bitscale ("Bitscale Inc."), a company incorporated under the laws of the United Kingdom Company House, processes your personal data whenever you use bitscale.net, a Bitscale mobile app, any Bitscale API or third party applications relying on such an API, or any other Bitscale services (collectively, the “Services”). We may periodically post changes to this Privacy Policy on this page, and it is your responsibility to review this Privacy Policy from time to time to ensure you have reviewed the most recent version thereof. When required by law, we will notify you of any changes to this Privacy Policy.
When you use the Services, we collect information sent to us through your computer, mobile phone, or other access device for the purposes as set forth hereunder. In addition to personal data listed in this Privacy Policy, we also collect certain Cookies information which you may find in a separate Cookies Policy on Bitscale website. Bitscale does not target its websites, mobile app, API, or any of the Services at children. Bitscale does not intentionally collect information from children. If we become aware that we have inadvertently received personal data from a user under the age of 21 (or any lower age pursuant to applicable law), we will delete such information from our records. If you create an account or use the Services, we, or our affiliates or Vendors (as defined hereunder) acting on our behalf may collect the following types of information for the purpose as set forth hereunder:
If you seek permissions to raise digital currency buy and sell limits associated with your Bitscale account, we may require you to provide additional information to verify your identity or address, and/or to manage risk. This information may include your date of birth, taxpayer or government identification number, a copy of your government-issued identification, or other personal data. We may also obtain information about you from third parties such as credit bureaus and identity verification services. When you use the Services, we collect information about your transactions and/or your other activities on our website and we may continuously collect name and type of your computer, mobile device, or other access device, such as the name and device of your operating system, for fraud prevention purposes, to monitor for possible breach of your Bitscale account, and to identify any malicious software or other activity that may harm Bitscale or its users. You may choose to provide us with access to certain personal information stored by third parties such as social media sites (such as Facebook, Google, Twitter and any other Third Party). The information we have access to varies by site and is controlled by your privacy settings on that site and your authorization. If you associate an account managed by a third party with your Bitscale account and authorizing Bitscale to have access to this information, we may request your consent that may collect, store, and use this information in accordance with this Privacy Policy. Finally, we collect additional information that you provide voluntarily to our customer success team.
Throughout this Privacy Policy, we use the term “personal data” to describe information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This Privacy Policy does not apply to personal data that has been anonymized so that it does not and cannot be used to identify a specific individual or be identified. We store and process your personal and transactional data, including certain payment information, where Bitscale facilities or our service providers are located, including in EU and in the United States. We store your personal data securely throughout the life of the your Bitscale account, unless otherwise for a shorter period required by this Privacy Policy. Bitscale will retain your personal data for a maximum of ten years or as necessary to comply with our legal obligations or to resolve disputes.
Our primary purpose in collecting personal data is to provide you with a secure, smooth, efficient, and customized experience. We use your personal data to:
We process your personal data on one or more of the following legal bases in accordance with applicable rules and regulations, including the General Data Protection Regulation (GDPR) in EU:
We will not use your personal data for purposes other than those purposes we have disclosed to you, without your consent. From time to time we may request your consent to allow us to share your personal data with third parties for the purpose of provide the Services. You may refuse to provide or may withdraw your consent at any time without adverse consequence. Your refusal and withdrawal of consent will have no effect on the services we provide hereunder, provided that such consent is not necessary for our performance of the Services hereunder. We do not engage in individual automated decision-making. We will never sell or rent your personal data to any third parties. Any communications we send to you will either be related to your account or will be related to Bitscale services or products. In the event Bitscale sends any communication to you which is not related specifically to your account, Bitscale will provide you with an “unsubscribe” mechanism through which you may opt out of receiving other similar messages in the future.
We may share your personal data with the following parties for the following reasons. Various service providers. The Venders or service providers, as set forth in this Privacy Policy, are those under contract to help with parts of our business operations, such as know-your-customer procedure, bill collection, marketing, and technology services. Our contracts require these service providers to only use your personal data in connection with the services they perform for us and prohibit them from selling your information to anyone else. Authorized Third Party Applications. If you authorize one or more thirdparty applications to access your Bitscale account, then information you have provided to Bitscale may be shared with those third parties. Unless you provide further authorization, these third parties are not allowed to use this information for any purpose other than to facilitate your transactions made during you use of the Services. Prospective M&A Partners. Our business plans may entail discussions with companies or other entities that we plan to merge with or be acquired by, or companies intending to acquire certain portions of our business. Should such a merger or acquisition occur, we will require that the new combined entity follow this Privacy Policy with respect to your personal data. You will receive prior notice of any change in the applicable policy. Law enforcement, government officials, or other third parties.
We may be required to disclose personal data if and when compelled to do so by a subpoena, court order, or
similar legal procedure. Miscellaneous. We may also make disclosures of personal data if we believe in good
faith that the disclosure of personal data is necessary to prevent physical harm or financial loss, to report
suspected illegal activity, or to investigate violations of our terms and conditions of use. Before Bitscale shares your personal data with any third party, Bitscale will, to the extent permitted by applicable laws,
rules, or regulations, enter into a written agreement or seek other safeguards requiring that the third party
provide at least the same level of privacy and data protection as set out hereunder.
If you establish an Eco account indirectly on a third-party website or via a third-party application, any
information that you enter on that website or application (and not directly on a Bitscale website) will be
shared with the owner of the third-party website or application and your information may be subject to their privacy policies.
If you are located in, or a resident of, the European Economic Area (“EEA”), we, with your specific and voluntary consent, may transfer your personal data to our affiliates and Vendors in the United Kingdom, for the specific purposes of performing identity verification or checking, to enable us to prevent fraud and comply with our legal obligations. The United Kingdom may not have protections in place for personal data as extensive as those within the EEA and may not provide adequate protection for personal data within the meaning of the GDPR. Although we rely on your explicit consent to the transfer rather than an alternative data transfer mechanism, we require our service providers to treat your personal data in strict confidence and use appropriate security measures to protect it. You may refuse to give or revoke your consent to this international transfer of your personal data at any time by emailing support@bitscale.net with the subject line “Revoke EEA data consent”.
If you are an individual located in the EEA and you decline to consent to such transfer, you will no longer be able to use Bitscale and our services. You will have the ability to withdraw Digital Assets; however, all other functionality will be disabled.
If you are located in, or a resident of, Asia, you specifically and voluntarily consent to the transfer of your personal information to our related entity and service providers in the United Kingdom, for the specific purposes of performing identity verification or checking, to enable us to prevent fraud and comply with our legal obligations. The United Kingdom may not have protections in place for personal data as extensive as those within Aisa However, we require our service providers to treat your personal information in strict confidence and use appropriate security measures to protect it. We also require them to uphold all of our other obligations under this Privacy Policy. You may revoke your consent to this section at any time by emailing support@bitscale.net with the subject line “Revoke Asia data consent”.
If you have questions or concerns regarding this policy, or if you have a complaint, you should first contact us on our support page by email support@bitscale.net. If you are located in, or a resident of, EEA, you have the following rights under EU data protection law :